Privacy Policy
How we collect, use, and protect your personal information
Last Updated: June 3, 2026
This Privacy Policy describes how ARACELIS SHOES AND CLOTHING LLC ("we," "our," or "us"), operator of faqs-support Store at faqs-support.com, collects, uses, and shares information about you when you visit our website or make a purchase.
1. Information We Collect
Information You Provide
- Order information: Name, shipping address, email address, phone number, and payment information when you make a purchase
- Contact information: Name, email address, and message content when you contact us via our contact form
- Account preferences: Shopping cart contents stored in your browser's local storage
Information Collected Automatically
- Log data: IP address, browser type, pages visited, time spent on pages, referring URLs
- Cookies: Small data files placed on your device to remember your preferences and improve your experience
- Device information: Hardware model, operating system version, browser type
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your customer service inquiries
- Improve and optimize our website
- Prevent fraud and maintain security
- Comply with legal obligations
- Send promotional communications (only if you opt in)
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your shopping cart between sessions
- Remember your cookie consent preference
- Analyze website traffic and usage patterns
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website, including the shopping cart.
4. Third-Party Services
We use the following third-party services that may collect information about you:
- PayPal: Processes payments. Subject to PayPal's Privacy Policy
- Shipping carriers (USPS, UPS, FedEx): Receive your shipping address to deliver orders
- Analytics services: We may use aggregated analytics to understand website usage
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing our services, resolving disputes, and complying with legal obligations. Order records are typically retained for 7 years for tax and accounting purposes.
6. Your Rights (GDPR / CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Opt-out: Opt out of promotional email communications at any time
- Portability: Request your data in a portable format (where technically feasible)
To exercise these rights, contact us at [email protected].
7. California Consumer Privacy Act (CCPA)
California residents have the right to:
- Know what personal information is being collected about them
- Know whether their personal information is sold or disclosed and to whom
- Opt out of the sale of personal information
- Access their personal information
- Equal service and price, even if they exercise their privacy rights
We do not sell personal information. To submit a request, contact us at [email protected].
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our site is encrypted using SSL/TLS technology.
Payment processing is handled entirely by PayPal — we never store your full credit card or payment details on our servers.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our site after changes indicates your acceptance of the updated policy.
11. Contact Us
For privacy-related questions or to exercise your rights, contact:
- Company: ARACELIS SHOES AND CLOTHING LLC
- Address: 2372 W Oak Ridge Rd, Orlando, FL 32809
- EIN: 46-2998603
- Email: [email protected]
- Response time: Within 1–2 business days